Privacy Policy – dewi311.net Casino

01 Introduction

dewi311.net ("the Platform," "we," "us," "our") is committed to protecting the privacy and personal data of all users who access or register on our platform. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information in connection with the dewi311.net online casino services.

This Privacy Policy applies to all personal data collected through the dewi311.net website, mobile interface, customer support channels, and any other touchpoint through which you interact with the platform. It should be read together with our Terms & Conditions, which govern your use of the platform.

By registering an account on dewi311.net or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the dewi311.net platform.

dewi311.net operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

02 Personal Data We Collect

dewi311.net collects the following categories of personal data from registered players and platform visitors:

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

03 How We Collect Your Data

dewi311.net collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 7);
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from payment processors; publicly available information used for compliance screening;
• Payment providers: Transaction confirmation data from GCash, PayMaya, and partner banks when you make deposits or request withdrawals.

dewi311.net will always inform you at the point of collection what data is being collected and for what purpose, to the extent required by applicable law.

04 How We Use Your Personal Data

dewi311.net uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your dewi311.net account;
• Identity verification: Verifying your age (21+), identity, and eligibility to use the platform in compliance with Philippine gambling regulations;
• Payment processing: Processing deposits and withdrawals through GCash, PayMaya, and partner Philippine banks;
• Regulatory compliance: Meeting our obligations under anti-money laundering (AML) laws, PAGCOR requirements, and the Philippine Data Privacy Act;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats;
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering self-exclusion and limit-setting tools;
• Platform improvement: Analyzing usage data to improve platform performance, game selection, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

dewi311.net will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, dewi311.net processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing);
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

dewi311.net does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya, and partner Philippine banks, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist with age and identity verification as required by law;
• Game software providers: Licensed game suppliers who may receive limited technical data necessary to deliver their games on the dewi311.net platform;
• Fraud prevention and security services: Third-party providers that assist with detecting and preventing fraudulent activity;
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law, court order, or regulatory directive;
• Professional advisors: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations.

All third-party service providers who process personal data on behalf of dewi311.net are required to implement appropriate data protection measures and are prohibited from using your data for any purpose other than the specific service they provide to us.

dewi311.net does not transfer personal data outside the Philippines except where necessary for the operation of the platform and where appropriate safeguards are in place in accordance with the Data Privacy Act.

07 Cookies & Tracking Technologies

dewi311.net uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Performance cookies: Collect anonymized data about how players use the platform, helping us identify and fix performance issues and improve the user experience;
• Functional cookies: Remember your preferences (such as language settings and game display options) to provide a more personalized experience;
• Analytics cookies: Help us understand aggregate usage patterns across the platform. Data collected is anonymized and used only for internal analysis.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the dewi311.net platform. dewi311.net does not use cookies to serve third-party advertising.

08 Data Retention

dewi311.net retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the duration of your account and for a period of at least five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Support communications: Retained for three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or investigation;
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or compliance purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

09 Data Security

dewi311.net implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing by independent security professionals;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data protection and information security;
• Incident response procedures for detecting, reporting, and managing data breaches in accordance with NPC notification requirements.

While dewi311.net takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dewi311.net will notify the National Privacy Commission and affected individuals in accordance with the timeframes prescribed by the Data Privacy Act and its Implementing Rules and Regulations.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dewi311.net:

• Right to be informed: You have the right to be informed of how your personal data is being collected, processed, and used, including the identity of the data controller and the purposes of processing;
• Right of access: You have the right to request a copy of the personal data dewi311.net holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you;
• Right to erasure or blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to damages: You have the right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data;
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. dewi311.net will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request to protect against unauthorized access to your data.

11 Children & Minors

dewi311.net is strictly an adult platform. In accordance with Philippine gambling regulations, only individuals who are 21 years of age or older are permitted to register and use the platform. dewi311.net does not knowingly collect personal data from individuals under the age of 21.

If dewi311.net becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user may be withheld pending investigation and may be forfeited in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on dewi311.net, please contact our support team immediately so that we can investigate and take appropriate action.

12 Third-Party Links

The dewi311.net platform may contain references to third-party game providers and payment services. While dewi311.net takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party services. Each third-party service provider operates under its own privacy policy, and we encourage you to review those policies before providing any personal data directly to a third party.

dewi311.net does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services that may be accessible in connection with the platform.

13 Policy Updates

dewi311.net reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how we process your personal data — dewi311.net will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. For non-material changes, the updated policy will be posted on this page and will take effect immediately upon posting.

Your continued use of the dewi311.net platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and may request account closure by contacting our support team.

14 Contact & Data Protection Officer

dewi311.net has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our DPO directly.

For complaints that cannot be resolved directly with dewi311.net, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

dewi311.net is committed to working cooperatively with the NPC and to resolving any data protection concerns in a timely and transparent manner.