Frequently Asked Questions – dewi311.net

The minimum age to register and play at dewi311.net is 21 years old, in accordance with Philippine gambling regulations. This is strictly enforced — all new accounts must complete age verification by submitting a valid government-issued ID (such as a Philippine passport, driver's license, SSS ID, or UMID). Accounts that cannot be verified as 21+ will be suspended. Underage gambling is illegal in the Philippines and harmful to young people.

No. dewi311.net strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account. Creating multiple accounts — whether using different email addresses, names, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances being forfeited. If you've forgotten your login details, use the password reset function rather than creating a new account.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC, log in to your dewi311.net account and navigate to the Verification section. You'll need to upload: (1) a clear photo of a valid government-issued ID showing your full name and date of birth, and (2) a selfie holding the same ID. For address verification, a recent utility bill or bank statement (within 3 months) may also be required. Most KYC reviews are completed within 24 hours on business days.

Some account details — such as your email address and phone number — can be updated directly from your account settings after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our support team at [email protected]. Please note that your registered name must match the name on your payment method and ID documents to prevent fraud and ensure smooth withdrawals.

Go to the dewi311.net Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you still can't access your account, contact our support team with your registered email address and we'll assist you through a manual verification process.

Accounts are automatically locked after 5 consecutive failed login attempts as a security measure. If your account is locked, wait 30 minutes and try again, or use the password reset function to set a new password. If your account has been suspended for a different reason — such as a pending verification or a responsible gaming request — please contact our support team at [email protected] for assistance.

Yes. dewi311.net strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you'll need to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. You can enable 2FA from your account security settings. This is especially important if you're accessing dewi311.net from shared devices or public Wi-Fi networks.

dewi311.net supports a range of Philippine-friendly payment methods, including: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit cards. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with current Philippine regulations, and cryptocurrency payments are not supported.

GCash and PayMaya deposits are typically credited to your dewi311.net account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours, and up to the next business day for transfers made on weekends or public holidays. If your deposit has not been credited after the expected timeframe, please contact our support team with your transaction reference number and we'll investigate promptly.

The minimum deposit at dewi311.net is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. Maximum deposit limits vary by payment method and account verification level. Fully verified accounts enjoy higher deposit limits. If you need to adjust your deposit limits — either to increase or decrease them — you can do so from your account settings. Lowering your deposit limit takes effect immediately; increasing it requires a 7-day review period as part of our responsible gaming policy.

To withdraw your winnings, log in to your dewi311.net account and go to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

GCash and PayMaya withdrawals are typically processed within 1–4 hours on business days. Bank transfer withdrawals may take 1–3 business days depending on your bank. All withdrawal requests are subject to a security review before processing. First-time withdrawals may take slightly longer as our team completes the final KYC checks. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, active bonus wagering requirements that haven't been met, a mismatch between your account name and payment method name, or a pending security review. If your withdrawal has been pending for longer than the expected timeframe, please contact our support team at [email protected] with your withdrawal reference number and we'll look into it right away.

dewi311.net offers a welcome bonus for new players upon their first deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, make sure to opt in during the deposit process. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes, you can forfeit an active bonus from your account settings at any time. However, forfeiting a bonus will also remove any winnings generated from that bonus. If you prefer to play without bonus restrictions, you can opt out of bonuses before making a deposit. Once a bonus has been fully wagered and converted to real cash, it cannot be reversed. Contact our support team if you need help managing your bonus status.

dewi311.net offers a wide variety of online casino games tailored for Filipino players. The current game lineup includes Teen Patti — the popular South and Southeast Asian card game — Ocean King Jackpot for fish-shooting jackpot action, Bingo for a fun and social experience, and a full Slots library featuring classic reels, video slots, and progressive jackpots. The platform is regularly updated with new titles to keep things fresh.

Yes. dewi311.net is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit dewi311net.org on your phone's browser, log in, and you'll have access to the full game library. The mobile interface is designed to be responsive and touch-friendly, so you can enjoy Teen Patti, Slots, Bingo, and Ocean King Jackpot on the go — whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

All games on dewi311.net use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are regularly audited by independent testing agencies to verify RNG integrity and published Return to Player (RTP) percentages. The RTP for each game is displayed in the game information panel. dewi311.net operates transparently and does not manipulate game outcomes in any way.

dewi311.net uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy regulations under the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your dewi311.net account without your permission, take the following steps immediately: (1) Change your password right away from the account settings page. (2) Enable two-factor authentication if it isn't already active. (3) Contact our support team at [email protected] to report the incident — we can temporarily freeze your account while we investigate. Never share your password or OTP codes with anyone, including people claiming to be dewi311.net staff.

You can set deposit limits, loss limits, and session time limits directly from your dewi311.net account settings under the Responsible Gaming section. Limits can be set on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period — this cooling-off period is intentional and designed to protect you from impulsive decisions. For more information on all available tools, visit our Responsible Gaming page.

Self-exclusion is available to all dewi311.net players at no cost. You can activate self-exclusion from your account settings or by contacting our support team directly. Self-exclusion periods range from 6 months to permanent closure. During self-exclusion, your account is fully suspended — you cannot log in, deposit, or play. You will also be removed from all marketing communications. Self-exclusion cannot be reversed during the active exclusion period. We take this tool seriously and enforce it without exception.

If you or someone you know is struggling with problem gambling, help is available. dewi311.net encourages all players to seek support without hesitation. You can reach our responsible gaming support team at [email protected] — we can help you activate self-exclusion or connect you with professional resources. PAGCOR also provides responsible gaming guidance and support channels for Filipino players. Remember: Gambling is addictive. Know when to stop. For more tools and information, visit our Responsible Gaming page.